The mammoth project will see the billion dollar startup serve 16 countries.
With Egypt being one of Uber's fastest growing markets in the world, the American unicorn is moving at a fast pace to solidify its dominance over the Egyptian market. Now fully operating in Cairo, Alexandria, El Gouna, and Mansoura, Uber has already carved itself a unique place in an otherwise traditional market.Coming as a cherry on top of its long list of achievements, Uber just launched its biggest customer support hub in all of the Middle East, Europe, and Africa right here in Cairo on Tuesday. Cutting the red ribbon was none other than Egypt's Investment Minister Sahar Nasr, who expressed her optimism about the increasingly flexible investment and business environment in the country, before announcing that the ministry is currently working on drafting investment laws that will enable Uber and other investors to operate in a more efficient manner.
"We now have 400 employees working at our new Centre of Excellence in Egypt, which is now Uber's second biggest customer support hub in the world," says Head of Uber's Operations in Europe, the Middle East, and Africa, Pierre Dimitri. "This COE is going to service 16 countries in multiple languages, and we plan to invest [an additional] $20 million and the centre's size by 2020."
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